With deeply rooted knowledge of medical answering service requirements in conjunction with company operations and technology, Tracie is regarded as the fulcrum of the company in achieving excellence for our clients. With a career specializing in sales and business development in the healthcare industry, Tracie understands the importance of compliance and privacy.

Under her management, she's championed continuity of operations, internal quality assurance monitoring and calibration procedures, project managing system upgrades, and has minimized downtime requirements through structured planning and implementation.