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A key benefit telephone answering services offer is the ability to increase focus. This can occur on a company-wide level, as well as an individual level. When the answering service allows key personnel the opportunity to increase their focus, the company automatically increases its focus, too. Positive outcomes result.
Here are some of the key ways an answering service can help you increase your focus, first individually and then corporately.
Remove Distractions: Does the sound of a ringing telephone distract you? It does for most people. Even if you don’t have to stop what you’re doing to answer the call, the noise of each ring will distract you from whatever you’re working on. When your answering service takes your calls, they also take the noise of your ringing telephone with them. Remove this distraction and increase your focus.
Reduce Interruptions: Closely coupled with the distractions offered by a ringing telephone, are the interruptions that result when you need to stop what you’re doing to answer it. However, the interruption doesn’t last for the length of the phone call. It lasts much longer, often five minutes or more—and studies tell us, sometimes up to a half an hour with intense projects. These interruptions eliminate the potential to form an extended time of focus. By turning your telephone over to your answering service, you greatly reduce the number of interruptions you will receive and greatly increase the opportunity for sustained focus on the things that need your attention.
Offload Work: Not only can your answering service assume the work associated with answering telephone calls and gathering information from callers, but they can also handle other communication-related work as well. For example, did you know your answering service can call back people on your behalf? They can confirm appointment times, verify mailing addresses, and provide customers with specific information according to your instructions. This saves you and your staff from doing these activities. And by offloading this work, you benefit by having more time to focus on other things.
Block Out Time: With the time you free up when you offload work, you give yourself a gift of increased focus. Intentionally use this found time to address important projects. This is a time block you can use for sustained focus on critical tasks that would otherwise not be possible. By blocking out this time, you provide yourself with a high degree of focus to do the things that will help drive your business forward.
Use your answering service to remove distractions, reduce interruptions, offload work, and block out time. When you do, you can prioritize the work that will help make your company better. This includes strategic planning, enhancing operations, and increasing profits. These are all things that can result when you apply increased focus to the things that matter most.
Richard L. Hutcherson is the director of operations for Answering Service One, a new kind of answering service that wants to become your number one resource to handle your communication needs. Contact Richard at 865-505-0456. Peter Lyle DeHaan is a freelance writer from Southwest Michigan. Check out Answering Service One to see if they are the right solution for your business.