Call Us: 800.901.7776

We want to know your business

The first step in creating help desk support services is getting to know every relevant aspect of our clients’ businesses. We train the phone agents who will be working with your callers to specifically represent you and your brand by providing support in accord with the protocols you’ve set down. Around the clock and all year long, you’ll have a dedicated team of experts working for you in every necessary capacity.

Sales & support

If you sell it, we’ll be there to streamline your sales activities, helping your customers with order processing, payment and billing issues and sales inquiries. We can sell your products or services to inbound callers and deliver precise sales reports so you can track progress.

Leads & analysis

Not everyone buys, but everyone could be a buyer – as long as you know who they are. Our team will compile leads, perform buyer-qualification and analyze the needs and concerns of potential customers. You’ll know who’s responding, why they’re responding, what they like, what they don’t like and much more to help you create winning sales strategies now and in the future.

Customer assistance & support

According to your dictates, we’ll train our phone personnel to help customers with technical troubleshooting, problem-solving, installation, return policies and warranty specifications. Our reps love helping people resolve problems in ways that benefit all interested parties.

Many ways to interact

At Answering Service One, we havea variety of ways to communicate with your customers and prospects. In addition to phone communications, we also can provide e-mail or online chat support as well as other methods of interaction, based on your specific needs.

Messaging

Within all our help desk support services, we function as message-takers and message-senders. You’ll determine what kind of messages need to be sent to which individuals on your team, and we’ll take it from there. We can notify you by phone, e-mail, text message or any other system you deem most efficient when something arises that needs your prompt attention.

From cost-effective high-end technical support and inbound sales strategies to lead generation and complaint resolution, Answering Service One’s highly trained support teams are your partners in profits 24 hours a day, every day of the year. Our job is to manage day-to-day customer interactions while freeing up your time to grow your business to fantastic levels.

Call 800-901-7776 and let us know the specific ways help desk support services can benefit your enterprise. We’ll help you customize a program that will meet every one of your needs around the clock.